Privacy Policy

At Lux96 Casino, we recognise the importance of protecting personal information and maintaining the trust of our users. This Privacy Policy outlines the principles governing the collection, handling, storage, and protection of data obtained through our website and related services.

By accessing the platform, creating an account, or engaging with any features available on the site, you agree to the practices described in this policy. We are committed to ensuring that personal information is managed responsibly and in accordance with applicable privacy standards.

Categories of Information We Collect

To provide access to our services and maintain a secure environment, we may collect various types of information, including:

• Personal identification details, such as name and date of birth;
• Contact information, including email address and phone number;
• Residential and billing information;
• Account registration and login details;
• Payment and banking-related information;
• Verification documentation required for compliance purposes;
• Technical information relating to devices, browsers, and operating systems;
• Records of interactions with customer support.

Information is collected only when it is reasonably necessary for legitimate operational, security, or legal purposes.

Purposes of Data Processing

Personal information may be processed for a range of purposes associated with operating the platform effectively. These purposes include:

• Establishing and administering user accounts;
• Facilitating financial transactions;
• Confirming identity and eligibility requirements;
• Detecting and preventing fraudulent conduct;
• Monitoring platform security;
• Responding to enquiries and support requests;
• Enhancing website performance and user experience;
• Complying with regulatory obligations and internal policies.

Where information is required to deliver a specific service, failure to provide it may result in limited access to certain features.

Legal Basis for Processing

We process personal information only when there is a lawful basis to do so. Such grounds may include:

• Performance of contractual obligations;
• Compliance with legal and regulatory requirements;
• Legitimate business interests;
• User consent where required by applicable law.

When consent is relied upon, users may withdraw that consent at any time, subject to legal and operational limitations.

Promotional Communications

Registered users may occasionally receive information about promotions, new features, loyalty programs, or other updates related to Lux96 Casino.

Participation in marketing communications is voluntary. Users who no longer wish to receive such messages may unsubscribe through account settings or by contacting customer support. Opting out of marketing communications does not affect access to gaming services.

Sharing Information with Third Parties

Personal information may be disclosed to carefully selected third parties where necessary for business operations. Such parties may include:

• Payment processing providers;
• Identity verification services;
• Technology and hosting providers;
• Professional advisers and auditors;
• Regulatory authorities and law enforcement agencies where required.

We do not sell personal information to external organisations for advertising or commercial resale purposes.

All service providers handling personal information on our behalf are expected to implement appropriate confidentiality and security measures.

Data Protection Measures

Protecting user information is a core component of our operational framework. We employ a variety of technical and organisational safeguards designed to reduce the risk of unauthorised access, misuse, loss, or disclosure.

Security measures may include:

• Encryption technologies;
• Secure network infrastructure;
• Restricted access controls;
• Ongoing monitoring and risk assessments;
• Staff training on privacy and information security.

Although no electronic system can guarantee complete protection, we continuously review and strengthen our security procedures.

Retention of Personal Information

Information is retained only for the period necessary to fulfil the purposes for which it was collected.

Certain records may remain stored after account closure where retention is required for:

• Financial reporting obligations;
• Anti-money laundering requirements;
• Dispute management;
• Regulatory investigations;
• Enforcement of legal rights.

Once retention periods expire, information is securely removed, anonymised, or otherwise rendered inaccessible.

Cookies and Similar Technologies

Our website uses cookies and related technologies to support functionality and improve the overall user experience.

These technologies help us:

• Maintain active user sessions;
• Remember preferences and settings;
• Analyse visitor behaviour;
• Measure website performance;
• Deliver relevant promotional content.

Users may manage cookie preferences through browser settings. However, disabling certain cookies may affect the operation of some website features.

User Rights

Depending on the jurisdiction applicable to a user, certain privacy rights may be available, including the right to:

• Access personal information held about them;
• Request correction of inaccurate records;
• Request deletion of information where legally permissible;
• Restrict specific forms of processing;
• Object to certain uses of personal information;
• Withdraw consent previously provided;
• Receive information regarding data processing activities.

Requests may require identity verification before they can be processed.

International Processing of Information

The services provided by Lux96 Casino may involve the transfer or storage of information across different countries and jurisdictions.

Where international data transfers occur, reasonable measures are implemented to ensure that information receives an appropriate level of protection consistent with this Privacy Policy.

External Websites

The platform may contain links to websites operated by independent third parties. We do not control these external resources and are not responsible for their privacy practices, content, or security procedures.

Users are encouraged to review the privacy policies of any external websites they visit.

Policy Updates

This Privacy Policy may be amended periodically to reflect operational, legal, or technological developments.

Updated versions will be published on this page and will become effective from the date of publication unless otherwise specified. Continued use of the platform following publication of changes constitutes acceptance of the revised policy.

Contact Information

Questions, concerns, or requests relating to privacy matters may be submitted through the support channels available on the website.

We aim to respond to privacy-related enquiries within a reasonable timeframe and to address all requests in a transparent and professional manner.

Final Statement

Lux96 Casino is committed to maintaining responsible data management practices and protecting the information entrusted to us by our users. By using our services, you acknowledge that your personal information may be collected, used, and processed in accordance with the provisions outlined in this Privacy Policy.